Booking Terms & Conditions

The following Booking Conditions together with the General Information contained on this website form the basis of your contract with Krabi Villa co. Ltd. (Krabi Villa Company), Krabi, Krabi province, Thailand. Please read them carefully as they set out our respective rights and obligations.

In these Booking Conditions, you and your means all persons named on the booking (including anyone who is added or substituted at a later date). We and us means Krabi Villa co. Ltd.

All bookings are made subject to these booking conditions.

1. Making your booking

Instant Bookings can be made by completing the on-line booking form and following the on-screen instructions. This will instantly secure your booking.

Number of persons

Only those persons whose names has been approved by us prior to arrival may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the website. The substitution of persons during the rental period is forbidden unless previously agreed.

Children means under 12 years - Infant means 24 months and under.

Arrivals

On arrival you must present your confirmation details as well as your passport or identity card to us to copy. (for immigration registration in Krabi)

2. Payment

In order to confirm your stay, a minimum deposit of 30% of the full payment must be paid at the time of booking.

This can vary depending on property / room type and promotions, some properties require 50% or 100% advance payments.

All Taxes and additional credit card on-line booking fee is added to the quoted total price.

(Visa and Master credit cards accepted).

This deposit (advance payment) is not refundable in the event of your cancellation or no show on the booking arrival day (If not previously agreed).

The balance of the cost of your stay will be taken from the same credit card on arrival day, some properties require the balance payment up to 30 days before arrival. If there is a problem with the credit card acceptance you must find an alternative payment method or the reservation will be cancelled as per our cancellation charges

(see clause 6 below).

Note: Please inform your credit card provider that your card will be used in Thailand during your stay and limit is sufficient.

2a Security Deposit

Authorization from your credit card will be required for the refundable security deposit upon arrival.

The cost of any damage, outstanding payments, extra additional cleaning due to any accidental damage, abnormal excessive use of electricity ( i.e. air-conditioning units running non stop continuously ) or loss to the accommodation or to any items belonging to the accommodation caused by you or any member of your party if needed will be deducted from the security deposit on the last day of your stay, to allow for a full inspection of the rental property after departure a claim could be made up to 2 further days.

If no deductions are required from your security deposit no charge will be charged.

If there is a claim for damages or losses caused by you or your actions, or any service charges incurred by you, exceed that of the security deposit amount you will be responsible for paying us any additional monies required immediately on request from us. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

3. Your contract

A binding contract between us and you only, comes into existence when the deposit payment is paid (see clause 2 above). If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by Thailand law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of Thailand.

4. The cost of your stay

We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.

5. Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.

6. Cancellation by you

Should you need to cancel your stay after the contract has begun (see clause 3 above), the party leader must immediately advise us either by cancelling on-line or advising us in writing. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

Cancellation Charges

Advanced deposit payment is required. Non-refundable.

No show or cancelled within 30 days before check-in date 100 percent of total amount will be charged.

Under no circumstances can the above cancellation charges be changed.

(Some properties/promotions do not allow cancellation policies)

7. Insurance

It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance covers you and is adequate for your particular needs.

8. Changes and cancellation by us

Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so.

If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavor to offer you an alternative should a significant change or cancellation occur.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation

Very rarely; we may be forced by force majeure (see clause 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

9. Force Majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10. Our Liability to you

10.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about fault above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

(a) the fault of the person(s) affected or any member(s) of their party or

(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or

(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 9)

In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

10.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of your home country which would have applied had that accommodation been provided in your country.

11. Complaints and problems.

In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

12. Behavior.

Concerning with your booking, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

From once the contract between you and us has come into existence we expect you to have consideration for other people involved with your booking . If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress us or any third party, or damage to the property, or in any way damage the reputation and/or goodwill of us we are entitled, without prior notice, to terminate the booking of the person(s) concerned. In this situation, if the person(s) concerned is already staying at the property will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination of the booking.

13 Special requests and medical problems

If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavor to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as standard bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

14. Passports, visas and health requirements

It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation.

15. Prices and Website Accuracy

Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

16. Villa / Apartment Services

Most of our Properties advertised offer complimentary and optional services. We will be held responsible for all services offered by our own Krabi Villa Care / Krabi Villa Company however we are not responsible for any services offered by the property owners or another property management team or company.

Non complimentary services used by Krabi Villa Care / Krabi Villa Company will be invoiced to you at the end of your stay, payment can be made by a cash payment, or by credit card payment, credit card payment fee added.

Complaints procedure

In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimize the problem in order to avoid any prejudices that could result. You must immediately get in touch with us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail. You are obliged to give us the time necessary to resolve the problem.

Should there be no written complaint supplied as above specified and you leave the accommodation prematurely

and without an explicit authorization by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.

Please note that the property is not an official tourist structure, such as an hotel, residences, etc. but a private dwelling. Being such, there is no standard or categories that are internationally recognized, indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.

Krabi Villa Company - 2015

Krabi Villa Co., Ltd.

 

ABOUT OUR COMPANY

 

CONTACT DETAILS

"As the name says Krabi Villa Company " Krabi Villa co.,ltd " is a professional limited company, more than just a website domain name, We specialize in villa & holiday home rentals including property management exclusively within the Krabi area"

 

Mark Rollins- Managing Director.

Krabi Villa Company Head Office: 304/8 moo 5

Ao Nang, Krabi 81180

 

Tel: +66 (0) 75600141 | +66 (0) 75600141

 

mail : admin@krabivillacompany.com

2018 Krabi Villa co.,ltd  All Rights Reserved

Official Krabi Villaâ„¢